VERY IMPORTANT - RWRIGHT please contact me!!!

R

rocklymber

I sold you two koralias, several months ago. They proved to be defective. One of the two that I kept has developed the same problem. I need to return it to DFS, but they have our accounts all screwed up.

Please get in touch with me, so that I can trace this back and get it straightened out!

Thank you!

Penny
 
I had a problem with my koralia 3s a few months ago(defective batch) and DNA let me exchange them no receipts required. I told DNA I purchased them elsewhere and they said it didn't matter they would just turn them in to the Hydor Rep.

That's what keeps me going back to DNA.

Gail
 
Why can't DFS help you out.

It took them a while but in the end they sent me 2 more after I sent my 2 back.

Cheryl
 
Foster Smith can't help me because the original order was placed back in January. My pump chose to short out recently. :-(

They said just call Hydor, which I'm going to do. Problem is, I'm breaking down my tank, so I don't really need a new powerhead.

Thanks guys, for the input! It's much appreciated.

-P
 
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