Okay, let me see if I can give you a visual.
You are stirring a pot of water and heating it to boiling. If you just leave it alone, it will boil. If you stir it, it will boil. If you stir it hard, it will boil. It may take a bit more time because you are mixing in air during the stirring, but eventually it will boil, right?
Just because the water is moving at 10x per hour doesn't mean the heater can't heat it properly. It may take longer to get to that point, but eventually it will reach it. I do think the room's temperature may have a bearing because the four outer walls and the troughs are cooler than the inside of the tank and sump, but I don't think it would be so bad that the heaters can't keep up.
Did you actually touch the heaters to see if they both feel warm?
Also, those guys that have SPS tanks with 30x turnover or greater still have to heat those tanks, and the heaters work in there. Flow really doesn't have much of a bearing imho.