I have a Waveline DC 10,000-II and you are spot on. A couple things I have concluded:
1) The customer service at Salty Supply is amazing.
2) The customer service at Waveline is less so, but the Salty Supply folks keep them moving.
3) The controller tech is still advancing. The tech isn't young per se, but it is new to the companies selling them. A lot of glitches come along with new tech, but they tend to get fixed quickly.
4) You can get robust solid parts....but they come from Royal Exclusiv and cost 3x to 5x what all the others cost.
5) The electricity savings alone of a DC pump over a mag-drive allows me to replace the DC pump every 1-2 years. As such the next time I set up a sump it will probably feature 2x DC pumps to cover the reliability issues. On my planted freshwater tanks I have a circulation pump and can handle being without a return pump for several days.
On my Waveline pump the cooling fan on the controller died almost out of the box. The pump kept running without it, and the Salty Supply folks had a new one at my door a few days later. The bearing on the cooling fan of controller #2 failed after 6 months. Once more, a new one on my porch a couple days later, and the pump never stopped. The new controller had a much larger heat sink and no fan. It also ran cooler. My warranty was extended to a year from controller #3's arrival. A bit under a year later controller #3 simply stopped working. The first time power cycling got it going again, the second time not so much. I feel the issue was in the controller since the pump would still operate with the old controllers (albeit running hot without its cooling fan). At this point I was sent a brand new pump/controller/power supply assembly. That was less than two months ago, so we'll see how this one does. I may go back to traditional pumps for a couple years if this one goes out, that or I'll start running them tandem.
If you feel flow to your sump is critical use two pumps and put your system on an automatically starting generator. If you aren't that paranoid then accept that you can buy a temporary pump in 12 hours and rely on your circulation pumps until then. This applies to magdrive pumps too, although they do seem to be much more reliable.