Apex PM1

Anyone run into problems with Apex Probe Module 1? I just installed a PM1 to my Apex Aquacontroller, so that I can add an additional PH probe. The designation for the new PH probe is PHx4. I enabled the PHx4 probe using the display module at: setup->PH setup->PH enabled. Then I added the new probe to the display to show up on the home screen at: setup->display setup->home display menu. Here's the problem, the PHx4 probe shows up on the display okay, but then disappears at random after a while (no fixed time frame). Every time this happens, I go back in and check to see if the probe is enabled, and sure enough it is. I re-enable it and it shows up again on the display then disappears when I walk away. I then went to Neptune System's website and found new firmware version 4.03 (I had 4.01 in mine) for the Apex module. I updated my version to 4.03 and the same problem occurs. One thing I did notice though is, if I keep my Apex module hardwired to my router, then the PHx4 probe display never disappears. I am hoping someone has run across this problem before and really appreciate any help I can get on this weird one. [smilie=crying.gif]
 
You did disable the ORP probe also right. Make sure the software update completed and it shows the current one in the software status.

Cheers,
 
bimmerz, good point about orp disabling, its either one or the other, didn't think of it. software shows 4.03 in self test, so it looks like it took it ok. thanks for the suggestion.
 
just an update in case someone else runs into this same prob. i called neptune tech support and he tapped into my controller and fixed the problem. he said its a calibration issue.
 
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